Refund policy
Returns & Refunds
At MotoTagz LTD, we want you to feel completely confident in your purchase.
If you change your mind, you may request a return within 30 days of delivery, provided the item is unused, undamaged, and in its original condition.
To initiate a return, please contact:
Eligibility for Returns
To be eligible for a refund:
• The item must be unused
• The item must be returned in original condition
• The return request must be made within 30 days of delivery
Returns that do not meet these conditions may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item is confirmed to be faulty or incorrect.
Refunds
Once your return is received and inspected, any approved refund will be issued to the original payment method. Processing times may vary depending on your payment provider.
Non-Returnable Situations
Refunds or returns may not be offered for:
• Used items
• Accidental damage not covered by guarantee
• Modified or altered products
• Normal cosmetic wear
• Lost items
Faulty or Defective Products
MotoTagz products are covered by our 2-year guarantee against manufacturing defects and functional faults under normal use.
If you believe your product is faulty, please contact hello@mototagz.co.uk with your order details.